Privacy Policy

1. About Us

This Privacy Policy applies to Solution Minds Pty Ltd (ABN 72 121 768 625) ("Solution Minds", "we", "us", or "our"), a data, analytics, and AI consulting firm headquartered in Perth, Western Australia.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have questions or concerns about this policy, please contact our Privacy Officer at sales@solutionminds.com.au.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

• Contact information: Your name, email address, phone number, and job title — typically provided when you complete a contact or registration form on our website or attend one of our events
• Company information: Your employer name, industry, and role — to help us understand your needs and tailor our services
• Communications: Records of correspondence with us, including emails, enquiry forms, and event registrations
• Website usage data: Technical information collected automatically when you use our website, including your IP address, browser type, pages visited, referring URLs, and time of access
• Event attendance: Information collected in connection with our events, seminars, and workshops, such as dietary requirements or accessibility needs where provided

We only collect personal information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health, racial, or financial information) unless you explicitly provide it and consent to its collection.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you: When you contact us via our website contact form, email, or telephone; when you register for an event or download content; or when you engage our services
• Automatically: When you visit our website, we may automatically collect technical data through cookies and similar tracking technologies (see Section 8)
• From third parties: Occasionally we may receive information from third parties such as our technology partners (IBM, Anaplan, Planful, Databricks, DataStax) where you have consented to the sharing of your information, or from publicly available sources such as LinkedIn

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide you with information about our services
• To deliver the services you have engaged us to provide
• To process event registrations and send event-related communications
• To send you relevant marketing communications, newsletters, and updates about Solution Minds — subject to your marketing preferences and the right to opt out at any time
• To improve our website, services, and marketing through analysis of usage patterns
• To comply with our legal obligations under applicable Australian law
• To manage our business relationships and engage with prospective clients

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless you have consented or we are otherwise permitted to do so by law.

5. Disclosure of Your Personal Information

We may disclose your personal information to:

• Our technology partners: Where you have registered for a joint event or requested information about a partner product (IBM, Anaplan, Planful, Databricks, DataStax), we may share relevant contact details with those partners. We will always make this clear at the point of collection
• Service providers: Third-party suppliers who assist us in operating our website, managing communications, or delivering services (e.g. email platform providers, website hosting providers, CRM systems) — these parties are contractually required to handle your information securely and only for the purpose of providing services to us
• Legal and regulatory bodies: Where required by law, court order, or regulatory obligation
• Professional advisors: Such as lawyers and accountants, where necessary for our business operations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Overseas Disclosure

Some of our service providers and technology partners are located overseas, including in the United States and other countries. When we disclose your personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles.

By providing your personal information to us, you consent to its disclosure to overseas recipients where necessary for the purposes described in this Privacy Policy.

7. How We Store and Protect Your Information

We take the security of your personal information seriously. We implement a range of technical and organisational measures to protect your information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These include:

• Secure, encrypted storage of personal data
• Restricted access to personal information on a need-to-know basis
• Regular review of our security practices and procedures
• Use of reputable, security-certified cloud service providers

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how our website is used. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our website (e.g. pages visited, time spent). We may use services such as Google Analytics for this purpose
• Marketing cookies: Used to deliver relevant advertising and measure the effectiveness of marketing campaigns

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.aboutcookies.org.

9. Marketing Communications

With your consent, we may send you marketing emails and communications about our services, events, and industry insights. You can unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email we send you
• Emailing us at sales@solutionminds.com.au with the subject line "Unsubscribe"

We will process your unsubscribe request promptly. Please note that even if you opt out of marketing communications, we may still contact you with transactional or service-related messages (e.g. responses to your enquiries or event confirmations).

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, incomplete, or out of date
• Complain about how we have handled your personal information
• Request that we delete your personal information (subject to our legal and contractual obligations)

To exercise any of these rights, please contact us at sales@solutionminds.com.au. We will respond to your request within 30 days. There is no charge for making a request, though we may charge a reasonable fee for providing access to a large volume of information.

11. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in writing at sales@solutionminds.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact:

• Privacy Officer
• Email: sales@solutionminds.com.au
• Phone: +61 8 9226 2290
• Address: Solution Minds Pty Ltd, Perth, Western Australia, Australia
• ABN: 72 121 768 625